Superior Plumbing & Rooter Service

The reviews collectively illustrate a troubling pattern of customer dissatisfaction with Superior Plumbing & Rooter Service. Key themes emerge from the narratives provided:Perceived Overcharging: Multiple reviewers highlighted issues with high quotes for plumbing services that seemed disproportionate to the actual problems. For instance, one reviewer was quoted $4,500 for a supposed broken trap wi... Read more

The reviews collectively illustrate a troubling pattern of customer dissatisfaction with Superior Plumbing & Rooter Service. Key themes emerge from the narratives provided:Perceived Overcharging: Multiple reviewers highlighted issues with high quotes for plumbing services that seemed disproportionate to the actual problems. For instance, one reviewer was quoted $4,500 for a supposed broken trap without a proper inspection, leading to a sense of mistrust. This point of contention is prevalent, indicating a significant concern among clients that they are being taken advantage of, particularly those in vulnerable situations such as elderly customers or those with children.Lack of Professionalism: Several reviews referenced negative experiences with technician behavior. Complaints included technicians tracking dirt and sewage into homes and failing to demonstrate basic cleanliness and respect for clients' properties. One reviewer expressed disgust over a technician using their restroom inappropriately amid drainage issues. Such conduct has left customers feeling disrespected and less inclined to recommend the service.Unprofessional Assessments: Reviewers expressed frustration regarding the lack of thorough inspections before diagnosing issues. There was a common sentiment that technicians jumped to conclusions prematurely, suggesting costly repairs without appropriate assessments. This has led to dissatisfaction, especially when alternative service providers diagnosed less complicated issues for a fraction of the cost.Customer Trust and Transparency Issues: There is a significant trust deficit reported among customers, with many feeling that Superior Plumbing & Rooter Service lacks transparency. The absence of written estimates was a critical point referenced in at least one review, contributing to the perception of the company being untrustworthy. While a couple of reviews recognized timely service and positive attitudes from some employees, these warmer sentiments were far outweighed by the negative experiences shared. The overall impression left by the reviews suggests that potential customers should proceed with caution and seek further comparisons before committing to services from Superior Plumbing & Rooter Service. Read less