Musso Plumbing & Heating

1.7 /5 (20 Reviews Analyzed)

Overview of Company Customer Sentiment Analysis in January

The reviews for Musso Plumbing & Heating in the past month reflect a predominantly negative sentiment from customers, with numerous complaints highlighting issues related to high prices, poor workmanship, and a lack of responsiveness. Many customers expressed feelings of being overcharged for substandard service and found the company's communication lacking after service appointments. While a smal... Read more

Services Offered Verified by Business

Drain repair
Faucet repair
Hot water recirculation pump installation
Hot water recirculation pump repair
HVAC installation or replacement
HVAC system repair
HVAC system maintenance
Plumbing inspection
Plumbing installation or replacement
Plumbing repair
Sewer installation
Sewer repair
Water heater installation
Water heater repair

Business Details

Workman Score

  • Price-friendly
    30%
  • Professionalism
    40%
  • Experience
    50%
  • Completion
    30%

Overview of Company Customer Sentiment Analysis in January

A significant number of reviews indicate that customers feel Musso Plumbing & Heating overcharges for their services, with several mentioning that the costs far exceed industry standards. For instance, one customer reported being quoted $2,800 for a repair, while another gave an example of a $440 charge for a service they later found could be done for $75 by a different plumber. This perception is... Read more

    Other Related Plumbing Services in Buffalo

    What does the Wise Workman score mean?
    <80 Alert
    80–89 Poor
    90–99 Licensed
    100–120 Great
    >120 Excellent
    107
    WW Score
    What things affect the Wise Workman score?
    Price-Friendly
    💰Professionalism:
    Experience
    🛠️Project
    Completion

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