James L Shotwell Plumbing

The majority of recent reviews for James L Shotwell Plumbing reflect a high degree of satisfaction among customers. Positive remarks emphasize the quick response times, with several clients reporting that the company was able to address their plumbing issues on the same day as the initial call. This responsiveness is viewed as a considerable advantage, establishing Shotwell Plumbing as a reliable ... Read more

The majority of recent reviews for James L Shotwell Plumbing reflect a high degree of satisfaction among customers. Positive remarks emphasize the quick response times, with several clients reporting that the company was able to address their plumbing issues on the same day as the initial call. This responsiveness is viewed as a considerable advantage, establishing Shotwell Plumbing as a reliable choice for urgent plumbing needs. Customers frequently commend Rob, the new owner, for his professionalism and the thoroughness of his work. Reviewers appreciated the clarity with which he communicated necessary repairs and maintenance, indicating a strong focus on customer service. The sentiment regarding quality workmanship is consistently positive, with multiple clients noting Rob's reliability and work ethic as distinguishing traits. This creates a sense of trust, encouraging repeat business and fostering a positive reputation within the community. On the other hand, one review stands out for its stark negativity, citing a whopping $700 charge for a roto-rooter job that the customer felt was unjustified. This experience has led to a strong recommendation to avoid the company, contrasting sharply with the generally favorable reviews. The reviewer expressed frustration regarding the perceived inefficiency and lack of accountability among the workers on-site, which raises valid concerns about pricing transparency and the overall customer experience. In summary, while the consensus from most of the reviews indicates that James L Shotwell Plumbing offers high-quality, trustworthy, and prompt service, it is essential for them to address potential inconsistencies in their pricing and ensure that customers feel they are receiving fair value for services rendered. Read less