Infinity Home Plumbing

The reviews for Infinity Home Plumbing clearly highlight two contrasting customer experiences. On one hand, there are customers who laud Jim's efficiency, professionalism, and straightforward pricing. Positive accounts mention quick responses to plumbing emergencies, successful repairs, and satisfactory communication. Reviews such as those from Charlene from Akron NY and other satisfied users comm... Read more

The reviews for Infinity Home Plumbing clearly highlight two contrasting customer experiences. On one hand, there are customers who laud Jim's efficiency, professionalism, and straightforward pricing. Positive accounts mention quick responses to plumbing emergencies, successful repairs, and satisfactory communication. Reviews such as those from Charlene from Akron NY and other satisfied users commend the effectiveness and responsiveness shown in their interactions, indicating a reliable and capable service when Jim is available to perform the work. On the other hand, a significant trend emerges in the negative reviews: multiple customers report being scammed or abandoned after making substantial deposits for work that was never completed. These complaints note a lack of communication following the payment, with Jim failing to return calls or provide updates on scheduled jobs. The reviewers express feelings of frustration, lost trust, and financial concern, with many mentioning the need to resort to small claims court to recover their deposited amounts. The reviews suggest that Jim has not maintained professional boundaries, often accepting payment without follow-through, causing distress among clients. The reviews collectively illustrate that while Infinity Home Plumbing has the potential to deliver quality service, there are serious concerns regarding business practices, particularly about advance payments and project completion. Customers are advised to exercise caution, particularly in financial transactions, while also recognizing the instances of outstanding service when Jim is available and engaged. There is a clear need for improved communication and follow-up on projects, which could help mitigate the negative aspects reflected in these reviews. Read less