Hertel Hardware

The reviews for Hertel Hardware present a mixed sentiment, highlighting both commendable qualities and significant drawbacks. Many customers appreciate the professionalism, promptness, and expertise of some staff, especially in urgent plumbing and heating scenarios. Positive experiences often feature courteous service, transparent billing, and effective problem-solving. However, a troubling number... Read more

The reviews for Hertel Hardware present a mixed sentiment, highlighting both commendable qualities and significant drawbacks. Many customers appreciate the professionalism, promptness, and expertise of some staff, especially in urgent plumbing and heating scenarios. Positive experiences often feature courteous service, transparent billing, and effective problem-solving. However, a troubling number of reviews emphasize poor communication, unfulfilled promises, and frustrating customer service experiences. Some reviews pointed out the inconsistency in the quality of work and service, making it hard to predict what to expect. Overall, while there are customers who express satisfaction and a willingness to recommend their services, many are left frustrated by long wait times and a perceived lack of reliability in communication. Read less