Hazlett Plumbing

The reviews collectively illustrate a trend of high customer satisfaction due to timely responses and effective service. A number of customers noted the promptness in initial responses to inquiries, indicating that Hazlett Plumbing's communication strategy is a strong point. Many expressed gratitude for the fair and reasonable pricing, alongside admiration for the professionalism exhibited by Sam ... Read more

The reviews collectively illustrate a trend of high customer satisfaction due to timely responses and effective service. A number of customers noted the promptness in initial responses to inquiries, indicating that Hazlett Plumbing's communication strategy is a strong point. Many expressed gratitude for the fair and reasonable pricing, alongside admiration for the professionalism exhibited by Sam and his team. Positive reviews often highlighted:Prompt Communication: The company is praised for its quick response times, both for emergency calls and regular inquiries, which fosters trust and reliability.Quality of Work: Several customers mentioned the thoroughness and professionalism demonstrated during service, reporting successful resolutions to plumbing issues.Personal Touch: Direct communication with the owner enhances the customer experience and gives clients confidence in their decisions. Conversely, the negative experience shared pointed to several concerns:Missed Communication: There was an evident lack of preemptive communication regarding potential issues that could arise during the basement renovation, contributing to customer distress.Tardiness: The late arrival for a scheduled consultation was perceived as unprofessional, contrasting sharply with the otherwise positive testimonies of promptness.Responsibility and Accountability: The lack of acknowledgment regarding the resulting water issue was particularly upsetting for one reviewer, indicating a need for better resolutions and acknowledgment of errors. Overall, while the majority of customers left positive feedback about Hazlett Plumbing and would recommend their services, it is essential for the company to address the shortcomings noted in the less favorable review to maintain and enhance its positive reputation. Read less