Frank

The reviews for Frank's Mr. Plumber indicate a polarized customer experience, characterized by both commendable service and notable complaints. Positive Aspects:Responsiveness and Timeliness: Many customers appreciated the company's quick response times and ability to schedule appointments, often highlighting instances where technicians arrived promptly for emergency situations.Professionalism o... Read more

The reviews for Frank's Mr. Plumber indicate a polarized customer experience, characterized by both commendable service and notable complaints. Positive Aspects:Responsiveness and Timeliness: Many customers appreciated the company's quick response times and ability to schedule appointments, often highlighting instances where technicians arrived promptly for emergency situations.Professionalism of Technicians: Numerous reviews praised the plumbers for their courteous demeanor, technical knowledge, and detailed explanations of repairs. Specific technicians, such as Brian and Craig, were repeatedly mentioned as outstanding professionals who handled jobs competently and left a positive impression on customers.Satisfactory Work Quality: While not universal, a significant number of reviews noted satisfaction with the quality of work performed, detailing effective resolutions to plumbing issues that led to customer reassurance. Negative Aspects:High Pricing: A recurring critique is the perception of high service fees. Several customers expressed feeling overcharged for relatively simple jobs, citing a lack of clear communication regarding pricing before work commenced.Inconsistent Communication and Follow-Through: Customers reported experiences of poor communication regarding project updates and scheduling, which contributed to frustration and disappointment. Some noted delays in service completion and follow-up that fell short of expectations.Customer Service Concerns: Although some instances of excellent customer service were highlighted, others suggested a lack of organization within the company that led to mixed experiences. Some reviews indicated a need to speak directly with the owner for effective resolution, implying that the general staff might not consistently meet customer service standards. Overall, while there are commendable aspects of Frank's Mr. Plumber concerning the quality of service and professionalism of individual technicians, there are critical issues related to pricing transparency, reliability in communication, and internal organization that the company would benefit from addressing to improve customer satisfaction. Read less