Emerald Plumbing and Heating

The majority of the reviews reflect a high level of satisfaction with Emerald Plumbing and Heating. Customers frequently mention their long-term relationship with the company, indicating loyalty built over two decades. Many commend the company's prompt service, often able to respond on the same day issues arise. The affordability of their services relative to competitors is also a significant posi... Read more

The majority of the reviews reflect a high level of satisfaction with Emerald Plumbing and Heating. Customers frequently mention their long-term relationship with the company, indicating loyalty built over two decades. Many commend the company's prompt service, often able to respond on the same day issues arise. The affordability of their services relative to competitors is also a significant positive note, with several customers expressing appreciation for professionals who not only fix issues but also offer advice for additional home improvements that can save money in the long run. Conversely, the negative feedback underscores serious concerns regarding service reliability, particularly pertaining to the installation and maintenance of equipment. One reviewer described a troubling scenario where a newly installed furnace malfunctioned within a year, emphasizing poor repair efforts and unacceptable customer service. The situation escalated when the company's refusal to provide timely service amid a family emergency contributed to an overall damaging experience for the customer. This review starkly contrasts the more positive sentiments expressed by others and raises questions about the consistency of service and the company's response to critical situations. Overall, while many customers appreciate Emerald Plumbing and Heating for their efficiency, pricing, and expertise, it is vital for the company to address the significant concerns raised in the negative review to improve their service quality and retain customer trust. Implementing better communication and follow-up procedures during emergencies could greatly aid in mitigating similar customer dissatisfaction in the future. Read less