Duffett Plumbing, Heating & AC

Positive experiences with Duffett Plumbing primarily concern the promptness of their service and the professionalism of some of their technicians. Reviewers frequently mention that technicians arrived quickly and were personable, easing customers' anxieties about repairs. Customers appreciated the transparency in options explained by the technicians and found the installation processes to be effic... Read more

Positive experiences with Duffett Plumbing primarily concern the promptness of their service and the professionalism of some of their technicians. Reviewers frequently mention that technicians arrived quickly and were personable, easing customers' anxieties about repairs. Customers appreciated the transparency in options explained by the technicians and found the installation processes to be efficient and satisfactory. However, the negative feedback reveals underlying systemic issues within the company. Several reviews accuse the company of attempting to upsell unnecessary services, leading customers to feel scammed or misled. Common themes include inflated price quotes for standard services, such as toilet installations, and undue pressure to purchase additional products. Multiple reviewers noted that after calling for specific issues, technicians provided diagnoses that were later challenged by other service providers, highlighting a concerning trend of questionable assessments. Additionally, customer service experiences varied significantly, with some feeling neglected due to unreturned calls and inadequate follow-up on issues. A particular review detailed an emergency situation where the company failed to return calls despite promises, leading to deep dissatisfaction. The handling of canceled services and payment disputes emerged as another point of contention, with complaints about check deposits despite service cancellations. Overall, while Duffett Plumbing, Heating & AC has had positive interactions with some customers, the prevalent negative experiences seem to overshadow them, raising questions about the company Read less