Cellino Plumbing, Heating & Cooling

Cellino Plumbing scores reasonably well on professionalism, with the large majority of reviewers praising technician friendliness, punctuality, communication, and courteous behavior — however, a meaningful minority of reviews cite unprofessional conduct including a technician threatening to abandon a job, poor follow-up from management, and a canceled appointment with no notice. Pricing is the w... Read more

Cellino Plumbing scores reasonably well on professionalism, with the large majority of reviewers praising technician friendliness, punctuality, communication, and courteous behavior — however, a meaningful minority of reviews cite unprofessional conduct including a technician threatening to abandon a job, poor follow-up from management, and a canceled appointment with no notice. Pricing is the weakest dimension by a significant margin: numerous reviewers across many years explicitly describe charges as excessive, opaque, or exploitative, with specific complaints about $357 faucet installs, $625 faucet replacements, $768 drain repairs, $400 fill valve swaps, and a $1,200 charge for minor PVC work — offset only partially by a smaller number of reviewers who found pricing fair or reasonable. Project completion is mixed: many jobs are described as completed promptly and thoroughly, but a notable cluster of negative reviews describes incomplete work, misdiagnosed problems requiring outside contractors to fix, jobs left unfinished, and a case where a gas line was allegedly struck and not disclosed. Experience scores moderately well overall, with many reviewers praising technician knowledge and skill, but undercut by multiple credible accounts of misdiagnosis, incorrect installations requiring rework, and failure to identify problems that other companies resolved quickly. Read less