Birnie Plumbing and Drains

The majority of customer feedback paints a very unfavorable picture of Birnie Plumbing and Drains. Common complaints focus on the high costs associated with their services, which many customers labeled as excessive or exploitative. Several reviewers explicitly stated that they found much lower prices from competitors who provided similar or better service. For instance, quotes of $1,100 and $1,900... Read more

The majority of customer feedback paints a very unfavorable picture of Birnie Plumbing and Drains. Common complaints focus on the high costs associated with their services, which many customers labeled as excessive or exploitative. Several reviewers explicitly stated that they found much lower prices from competitors who provided similar or better service. For instance, quotes of $1,100 and $1,900 for basic work drew particular ire, as customers reported completing the same tasks for around $300 with other, more reasonable plumbers. Customer service experiences also contributed to the negative sentiment. Multiple reviews pointed out issues with the front-office staff, describing them as unprofessional and lacking adequate communication skills. One reviewer mentioned that their service request was mishandled, leading to frustration and ultimately canceling their engagement with the company. Despite these negative sentiments, there was at least one positive experience cited, focusing on the quality of the plumbing work conducted by an individual technician, which indicates that while the company may have systemic issues, there are still competent employees within. Ultimately, the consensus is clear: consumers felt deceived and dissatisfied, with many cautioning potential customers to seek alternatives for their plumbing needs. The review sentiments indicate that Birnie Plumbing and Drains faces serious challenges in terms of customer trust and service reliability. Read less