AB & N Plumbing

The reviews shared depict a dual nature of sentiment towards AB & N Plumbing. On one hand, there is clear appreciation for the plumber Frank Alessi, with clients expressing their satisfaction with his reliability, knowledge, and honesty. This repeated mention of his excellence signifies that he is a valuable asset to the company and has built a loyal customer base over the years. A trust factor ap... Read more

The reviews shared depict a dual nature of sentiment towards AB & N Plumbing. On one hand, there is clear appreciation for the plumber Frank Alessi, with clients expressing their satisfaction with his reliability, knowledge, and honesty. This repeated mention of his excellence signifies that he is a valuable asset to the company and has built a loyal customer base over the years. A trust factor appears to exist for those who have ongoing relationships with him, suggesting that his skills and professionalism are highly regarded. On the other hand, there are significant concerns regarding customer service. A notable complaint revolves around the communication practices of the company, specifically a delay in responding to inquiries and the reported abruptness of the staff answering the phone. The situation mentioned regarding the 24-hour delay for a callback after seeking information contributes to a feeling of unprofessionalism and inattentive service. This inconsistency between the quality of work and customer service can lead to potential clients feeling hesitant about choosing AB & N Plumbing. The common findings in the reviews indicate that while the technical service provided by Frank Alessi is commendable, there is an urgent need for the company to refine its customer service approach. Improving communication, responsiveness, and overall dedication to customer satisfaction might help in bridging this gap and elevating clients' overall experiences with AB & N Plumbing. Read less