Zabadal Plumbing Heating & Air Conditioning

The reviewer's primary concern revolves around the cost of the service, specifically the labor charge, which was perceived as unreasonably high for what was deemed a straightforward installation. The absence of a clear breakdown on the receipt caused confusion regarding the pricing, contributing to feelings of frustration. The customer emphasized that the urgency of the situation, given the extrem... Read more

The reviewer's primary concern revolves around the cost of the service, specifically the labor charge, which was perceived as unreasonably high for what was deemed a straightforward installation. The absence of a clear breakdown on the receipt caused confusion regarding the pricing, contributing to feelings of frustration. The customer emphasized that the urgency of the situation, given the extreme cold, left them with little choice but to proceed with the service, feeling somewhat taken advantage of due to their predicament. In addition to the cost-related issues, the review highlights the importance of transparent communication regarding pricing and charges associated with service calls. The reviewer's experience suggests that customers may benefit from discussing and negotiating terms before service begins. Overall, while the promptness of Zabadal Plumbing was appreciated, it ultimately does not outweigh the negative sentiment regarding pricing, leading the customer to decide against using their services again. This feedback indicates a need for the company to enhance clarity in pricing and to possibly reevaluate their labor charges to improve customer retention and satisfaction. Read less