Tri Bro Supply Plumbing & Heating

The review reveals substantial negative sentiment toward Tri Bro Supply Plumbing & Heating, now VP Supply. Key points raised include poor customer service, characterized by a lack of response and ineffective communication. There is a strong emphasis on the perceived incompetence of employees, particularly regarding their knowledge of plumbing and related products. The mention of a defective hot wa... Read more

The review reveals substantial negative sentiment toward Tri Bro Supply Plumbing & Heating, now VP Supply. Key points raised include poor customer service, characterized by a lack of response and ineffective communication. There is a strong emphasis on the perceived incompetence of employees, particularly regarding their knowledge of plumbing and related products. The mention of a defective hot water heater fixture purchased from the company raises concerns about the quality of products sold. Moreover, the review indicates a lack of accountability, as the customer's plumbing service provider struggled to obtain necessary parts due to the unresponsiveness of VP Supply. Overall, the customer's experience reflects broader issues of reliability, product quality, and inadequate customer support, leading to a clear recommendation against using the company's services. The sentiment is distinctly negative, underlining a potentially serious gap in both operational processes and customer relations. Read less