Appolo Heating

Analyzing the recent reviews reveals several common themes about customer experiences with Appolo Heating.High Costs and Perceived Price Gouging: Many customers feel that the charges for services are excessive and inconsistent with market rates. Complaints about service calls costing hundreds of dollars and parts being priced at significantly higher rates than market value are prevalent. For insta... Read more

Analyzing the recent reviews reveals several common themes about customer experiences with Appolo Heating.High Costs and Perceived Price Gouging: Many customers feel that the charges for services are excessive and inconsistent with market rates. Complaints about service calls costing hundreds of dollars and parts being priced at significantly higher rates than market value are prevalent. For instance, a simple fan motor repair was quoted at $1,100, while another review highlighted a price of $261 for what seemed to be a basic issue, leading to considerable outrage and calls for others to avoid the company.Poor Customer Service: Numerous reviews mention unprofessional behavior from the staff, particularly in customer support roles. Customers describe experiences of being ignored or treated dismissively when addressing service complaints or billing issues. There are mentions of staff being unresponsive and rude, which has left customers feeling undervalued and frustrated. This poor communication extends to significant delays in follow-ups and scheduling issues, as noted by several reviewers who struggled to get timely service or responses.Inconsistent Service Quality: While certain technicians receive praise for their professionalism and knowledge, the overall consistency of service quality appears lacking. Customers report mixed feelings about whether their issues were handled effectively. In some cases, quick responses and accurate fixes were overshadowed by other accounts of technicians providing incorrect assessments or ineffective solutions.Violation of Service Agreements: There is a recurring theme around dissatisfaction with service agreements. Customers report that once they purchase a maintenance contract, they found it difficult to schedule service, or were informed that certain services were not covered. This has led to feelings of being misled or trapped in financial commitments without adequate return.Customer Retention Issues: Overall, there is a clear trend of long-term customers deciding to take their business elsewhere due to these negative experiences. Increased frustration over service quality and treatment has compelled several longstanding customers to seek alternative HVAC companies. In conclusion, while some customers have had satisfactory encounters with Appolo Heating, the prevailing negative sentiment surrounding high costs, poor customer service, and ineffective resolutions indicates significant room for improvement in their operations and customer relationship management strategies. Read less