A J Leto & Sons

The reviews reflect a dual narrative regarding A J Leto & Sons' services. On one hand, many customers commend the company for their professionalism, friendliness, and quality of work. Phrases such as "great job," "super happy with the level of service," and "wonderful service" appear frequently among satisfied customers who particularly appreciate the teams' willingness to answer questions and pro... Read more

The reviews reflect a dual narrative regarding A J Leto & Sons' services. On one hand, many customers commend the company for their professionalism, friendliness, and quality of work. Phrases such as "great job," "super happy with the level of service," and "wonderful service" appear frequently among satisfied customers who particularly appreciate the teams' willingness to answer questions and provide timely installations. Specific individuals, like Jim Zwierzynski and Kassie, are also highlighted for their exceptional service, suggesting that the company has strong personnel who make a positive impact on customer experiences. On the other hand, there are notable concerns raised by several clients regarding communication and follow-up care. The experiences shared illustrate a gap in customer service, particularly concerning the handling of plumbing issues such as the leaky toilet tank. One customer expressed frustration over the company's failure to communicate about parts availability and suggested alternatives, which indicates a potential lack of thoroughness in customer interactions. Affected customers reported difficulties in reaching the company and receiving timely responses, leading to cancellations of their orders. This trend suggests that while the company may excel in delivering quality work, there are critical lapses in communication that need addressing. Overall, while the reviews showcase strong service capabilities, especially in completion and installation projects, the company would benefit from improving its customer service relations to enhance overall customer satisfaction and loyalty. Read less