Roland J Down

Service Reliability: A significant number of customers reported serious issues with appointment scheduling. Many awaited services that were either canceled last minute or never performed at all. There were instances of miscommunication regarding appointment timings, leading to frustration, especially in urgent situations like heating failures.Quality of Work: Several reviews highlighted dissatisfa... Read more

Service Reliability: A significant number of customers reported serious issues with appointment scheduling. Many awaited services that were either canceled last minute or never performed at all. There were instances of miscommunication regarding appointment timings, leading to frustration, especially in urgent situations like heating failures.Quality of Work: Several reviews highlighted dissatisfaction with the quality of repairs and services rendered. Customers noted that issues remained unresolved after service calls, and some had new problems arise due to the company's mistakes, such as a water leak caused by inadequate repairs.Customer Service: Numerous reviewers expressed disappointment with customer service, citing a lack of responsiveness and poor communication. Complaints included failure to receive callbacks, dismissive responses to complaints, and an overall lack of accountability from the management.Sales Practices: The company was criticized for aggressive sales tactics and deceptive pricing, particularly concerning their maintenance plans and part availability. Some customers felt misled about the necessity of expensive repairs, which were compounded by poor transparency regarding pricing.Experience Compared to Previous Services: Longtime customers mentioned a decline in service quality from when the business operated under a different name (Krug). This indicates a perceived deterioration in reliability and customer care over time.Mixed Technician Interactions: While some reviews recognized the professionalism and kindness of individual technicians, this positive sentiment was overshadowed by systemic issues within the company Read less