Premier Plumbing & Drain

The reviews highlight a significant divide in customer experiences with Premier Plumbing & Drain. On the positive side, several customers lauded the service provided by specific technicians, particularly Danny and Ralph. They are described as knowledgeable, courteous, and efficient. Reviews reflected a high level of professionalism, with customers appreciating timely responses and thorough job e... Read more

The reviews highlight a significant divide in customer experiences with Premier Plumbing & Drain. On the positive side, several customers lauded the service provided by specific technicians, particularly Danny and Ralph. They are described as knowledgeable, courteous, and efficient. Reviews reflected a high level of professionalism, with customers appreciating timely responses and thorough job execution during emergency situations. There was a recurring theme of praise for the transparency in pricing, which many found to be fair in comparison to other service providers. The commitment to quality and staying current with plumbing trends was particularly noted, showcasing efforts to deliver the best service possible. Conversely, the negative reviews point to serious shortcomings that the company needs to address. Significant issues include poor communication regarding appointment scheduling, which led to frustration among customers waiting for a technician. Instances of deceptive reporting on job duration and the overall cost perception were also concerning, as noted by the reviewer who mentioned a stark difference between expected and billed service times. Additionally, failure to clean up after the job left an unfavorable impression, suggesting a lack of attention to detail that can taint an otherwise good service experience. In summary, while the company is recognized for its capable staff and quality service in several instances, consistent and reliable communication, as well as improved customer service follow-ups, appear to be critical areas for improvement. Addressing these concerns can lead to enhanced customer satisfaction and a stronger reputation in the plumbing industry. Read less