Mr. Rooter Plumbing of North Albany NY

The reviews shared demonstrate a strikingly negative sentiment surrounding Mr. Rooter Plumbing, primarily focusing on customer service experiences. A majority of the customers reported feeling disrespected and poorly treated by company representatives during their interactions. Key issues that emerged from the reviews include:Rudeness and Condescension: Several customers explicitly mentioned that ... Read more

The reviews shared demonstrate a strikingly negative sentiment surrounding Mr. Rooter Plumbing, primarily focusing on customer service experiences. A majority of the customers reported feeling disrespected and poorly treated by company representatives during their interactions. Key issues that emerged from the reviews include:Rudeness and Condescension: Several customers explicitly mentioned that the staff displayed rude and condescending behavior, which left them feeling belittled. For instance, one review detailed a technician's cynical demeanor and dismissive attitude towards the customer's needs, creating a significant sense of dissatisfaction.Miscommunication and Lack of Accountability: Reviewers expressed frustration regarding the miscommunication about service warranties and pricing. In multiple accounts, customers felt that they were misled or poorly informed about potential costs and the warranties that were supposedly in place. This lack of transparency has eroded trust and raised concerns about the company Read less