Full Service Restoration & Reconstruction

The reviews indicate a divided perception of Full Service Restoration & Reconstruction. On one hand, there is appreciation for the responsiveness and knowledge of the contractor involved, reflecting a positive experience that resulted in satisfactory outcomes for the project. This suggests that when the company performs well, it can exceed customer expectations and deliver commendable service. Co... Read more

The reviews indicate a divided perception of Full Service Restoration & Reconstruction. On one hand, there is appreciation for the responsiveness and knowledge of the contractor involved, reflecting a positive experience that resulted in satisfactory outcomes for the project. This suggests that when the company performs well, it can exceed customer expectations and deliver commendable service. Conversely, the negative review raises severe concerns regarding the company's operational management and employee conduct. Key issues identified include significantly longer project duration than promised, unprofessional behavior such as smoking in the client's home and leaving behind trash, and questionable billing practices, all of which led to a breakdown in trust and ultimately, the customer resorting to terminating the contract with the company. Descriptions of management inadequacies, such as a lack of supplies and workers being unmonitored, further exacerbate concerns about the company's reliability. The common themes emerging from these reviews reflect a potential disparity in service quality and dependability within the company. The positive experience underlines the capability of certain staff to perform well, while the negative feedback highlights critical operational flaws that need addressing to enhance customer satisfaction and build a more consistent reputation. Overall, potential clients may approach with caution, noting the polarizing nature of recent service reviews. Read less