EW Tompkins Plumbing Heating Cooling

The feedback regarding EW Tompkins reveals notable strengths and weaknesses:Positive Experiences: - Many reviewers expressed satisfaction with the work performed by specific technicians, indicating a skilled workforce. Praise was often directed towards individual employees, such as Ron and Angelo, who were recognized for their professionalism and thoroughness. - Customers appreciated the tim... Read more

The feedback regarding EW Tompkins reveals notable strengths and weaknesses:Positive Experiences: - Many reviewers expressed satisfaction with the work performed by specific technicians, indicating a skilled workforce. Praise was often directed towards individual employees, such as Ron and Angelo, who were recognized for their professionalism and thoroughness. - Customers appreciated the timeliness, fair pricing, and quality of work provided for various plumbing and HVAC jobs. Cleanliness and attention to detail during jobs were also highlighted as strong points. - Factors such as emergency responsiveness, with some clients noting the company's efforts to notify them of rescheduling due to urgent cases, contributed positively to their overall experience.Communication Issues: - A primary complaint among reviewers involved poor communication, especially regarding responsiveness to inquiries. Several customers reported a lack of follow-through after initial contact, with unanswered calls and emails. - Negative experiences were compounded by perceptions of dismissiveness towards client concerns, with some reviewers feeling disregarded or unvalued as customers.Professionalism and Customer Service: - While some reviewers noted positive interactions with technicians and office staff, others cited unprofessional behavior from the owner, specifically Cathy Marsh. Accounts of bullying and retaliatory actions against unfavorable reviews revealed significant concerns about the company's internal handling of customer feedback and reputation management. - Multiple reviewers recounted experiences with canceled appointments and difficulties securing their services, creating frustration and a sense of unreliability.Recommendations and Loyalty: - Despite the positives, many reviewers expressed a reluctance to recommend the company or return for future work due to negative experiences. Customers emphasized that they expect dependable communication and accountability, particularly in service-based industries. - The contrasting experiences suggest that while the company's technicians may deliver high-quality service, systemic issues in customer relations and communication may detract from an overall positive perception. Overall, while EW Tompkins Plumbing Heating Cooling possesses the capability to deliver quality work, it faces significant challenges in customer communication and service consistency that need to be addressed to improve overall customer satisfaction and trust. Read less