Capital Region Plumbing And Heating Services

The reviews indicate a dichotomy in customer experiences with Capital Region Plumbing and Heating Services. On one hand, there is a positive sentiment expressed by customers who appreciate the company's timely response, reliability, and knowledgeable service team, particularly during emergency situations like furnace breakdowns. The first review highlights exemplary service, noting both the profes... Read more

The reviews indicate a dichotomy in customer experiences with Capital Region Plumbing and Heating Services. On one hand, there is a positive sentiment expressed by customers who appreciate the company's timely response, reliability, and knowledgeable service team, particularly during emergency situations like furnace breakdowns. The first review highlights exemplary service, noting both the professionalism and the quality of the workmanship which leaves a strong impression. Conversely, the negative reviews reveal significant grievances from other customers, primarily focused on communication and ethical business practices. One reviewer reports a troubling interaction where the company aggressively followed up after a negative review, creating an impression of unprofessionalism. This aggressive approach to customer feedback, alongside questioning pricing strategies as 'fishy' and excessive Read less