Budget Sewer & Drain

Over the last month, reviews for Apex reveal that they are often lauded for their exceptional customer service, particularly during urgent plumbing situations. Many customers appreciated that the company provides emergency services outside regular hours, with technicians frequently showing up promptly at their appointments. Reviewers remarked positively on employees such as Richard, Andree, and Ke... Read more

Over the last month, reviews for Apex reveal that they are often lauded for their exceptional customer service, particularly during urgent plumbing situations. Many customers appreciated that the company provides emergency services outside regular hours, with technicians frequently showing up promptly at their appointments. Reviewers remarked positively on employees such as Richard, Andree, and Kenny, expressing satisfaction with their friendly attitudes and professionalism, which undoubtedly enhances the customer experience. A significant theme in the reviews is the competence of Apex's plumbing technicians. Consumers often noted specific instances where technicians were diligent and personable, capable of diagnosing problems effectively while providing valuable advice to prevent future issues. Reasonable pricing and transparency regarding costs were also highlighted, particularly in contrast to competitors that were deemed less honest or more expensive. Nevertheless, there are notable areas of concern that emerged from the reviews, creating a notable divide in customer sentiment. A few customers experienced poor communication and no-show issues, particularly regarding scheduling and executing appointments. Specific complaints about broken components during service and the need for follow-up calls to rectify errors created dissatisfaction among some customers. One review explicitly detailed an experience where the company failed to resolve a clog issue after charging, leading to frustration about ineffective service. While most reviewers express a willingness to recommend Apex based on their positive experiences and focus on customer care, the critical reviews regarding miscommunication and sub-par service execution cannot be overlooked. The mix of stellar customer interactions alongside severe service failures points to a need for the company to improve in handling customer expectations through clearer communication and accountability for service outcomes. Read less