B & B Plumbing and Heating

Throughout the shared reviews, a pattern of dissatisfaction is evident, particularly regarding communication and service quality. Multiple customers mentioned issues with follow-up, specifically citing delays in receiving estimates and a lack of responsiveness from the scheduling department. The recurring sentiment of being charged for service calls without effective resolution further exacerbates... Read more

Throughout the shared reviews, a pattern of dissatisfaction is evident, particularly regarding communication and service quality. Multiple customers mentioned issues with follow-up, specifically citing delays in receiving estimates and a lack of responsiveness from the scheduling department. The recurring sentiment of being charged for service calls without effective resolution further exacerbates dissatisfaction. Rudeness from technicians was a frequent complaint, indicating a possible underlying issue with employee training or customer service culture within the company. Complaints about incompetence in completing tasks were significant, with customers stating that the work was either poorly executed or led to additional problems in their homes, resulting in further unexpected financial burdens. In contrast, a few reviews praised timely and effective service when issues were handled correctly, highlighting that B&B can deliver quality service in certain circumstances. Nonetheless, the volume of negative feedback outweighs the positive, suggesting that potential customers may face significant risks in choosing B&B Plumbing and Heating for their plumbing and heating needs. Overall, consumers are advised to proceed with caution and possibly seek out alternative service providers. Read less