Appolo Heating

In reviewing the customer feedback for Appolo Heating over the past month, the sentiments can largely be categorized into two contrasting perspectives. On the positive side, there are customers who commend the responsiveness of the service team, particularly when dealing with urgent heating issues. These customers recognize the technicians' expertise and express satisfaction with the quality of ... Read more

In reviewing the customer feedback for Appolo Heating over the past month, the sentiments can largely be categorized into two contrasting perspectives. On the positive side, there are customers who commend the responsiveness of the service team, particularly when dealing with urgent heating issues. These customers recognize the technicians' expertise and express satisfaction with the quality of repairs performed, highlighting a willingness to sign service contracts based on previous positive experiences. Notably, one reviewer appreciated the considerate nature of the technician and noted helpfulness from the office staff when addressing billing inquiries. Conversely, a significant number of reviews portray Appolo Heating in a negative light, mainly due to experiences related to service contracts and perceived overcharging. Customers express frustration with the lack of transparency regarding pricing and service agreements, feeling misled about the scope of services covered under their contracts. In particular, one reviewer claimed a tech broke their air conditioning unit and provided a service that was deemed inadequate and unsatisfactory, leading to long-term unresolved issues despite multiple follow-ups. The emotional tone of these reviews suggests feelings of betrayal and anger, as customers feel that they are being taken advantage of with high service costs and poor follow-through on commitments. Common findings from these reviews include:Positive Technician Experiences: Several reviews acknowledge skilled technicians who can diagnose and fix issues efficiently, even while noting the poor service overall.Frustration with Service Contracts: Multiple customers reported dissatisfaction with the service contracts, indicating a perceived lack of value for money, unexpected charges, and inadequate disclosure on what was covered.Communication Issues: Many negative reviews cite problems with communication, including unreturned calls and missed service appointments, leading to further frustration.Allegations of Dishonesty: Some reviewers accuse the company of being dishonest or incompetent, suggesting that repairs may not have been executed properly and that there was a lack of accountability.High Costs and Overcharging: Reviewers frequently mentioned feeling overcharged for services that were not adequately rendered. In conclusion, while Appolo Heating has individual technicians who appear to deliver satisfactory service, the overarching customer sentiment is marred by complaints of mismanagement, poor communication, and dissatisfaction with service contracts. These issues, particularly regarding transparency and reliability, could significantly impact the company's reputation in providing heating services. Read less