A S Crisafulli Plumbing & Heating

The primary sentiment expressed in the reviews appears to pivot between appreciation for the service quality and dissatisfaction with pricing. Customers frequently mention the professionalism and friendliness of the staff, particularly Eric and Dean, indicating that interaction with the plumbers is a positive aspect of the service experience. The use of friendly communication helped to build rappo... Read more

The primary sentiment expressed in the reviews appears to pivot between appreciation for the service quality and dissatisfaction with pricing. Customers frequently mention the professionalism and friendliness of the staff, particularly Eric and Dean, indicating that interaction with the plumbers is a positive aspect of the service experience. The use of friendly communication helped to build rapport, which is a strong point for the company. However, the pricing concerns overshadow these positive attributes. A prevalent theme across the feedback is the surprise and dissatisfaction with the total costs incurred after work completion, specifically regarding the detailed breakdown of charges which included unexpected fees like the "Difficult to Access" fee. Customers emphasize the need for clear and transparent pricing prior to service initiation. This lack of upfront clarity leads to feelings of frustration and disappointment, as clients feel that they were not adequately informed of what to expect. In summary, while customer service and job performance have received favorable comments, the pricing structure and communication regarding costs need significant improvements to foster a more positive overall sentiment among clients. Addressing these concerns could enhance user satisfaction and potentially increase repeat business. Read less