Waller

Among the reviews, there were consistent themes reflecting both positive and negative experiences with Waller's Plumbing and Heating.Professionalism and Expertise: Several reviewers highlighted the professionalism of the staff, specifically mentioning Matthew Waller, Theodore Watrin, and other technicians. Customers appreciated their knowledge, work ethic, and ability to promptly address issues, w... Read more

Among the reviews, there were consistent themes reflecting both positive and negative experiences with Waller's Plumbing and Heating.Professionalism and Expertise: Several reviewers highlighted the professionalism of the staff, specifically mentioning Matthew Waller, Theodore Watrin, and other technicians. Customers appreciated their knowledge, work ethic, and ability to promptly address issues, which provided them with a sense of trust in the company's capabilities.High Costs: A critical concern among several customers was the perceived high cost of services relative to the quality of work done. Multiple reviews cited instances of being charged exorbitantly for relatively simple tasks, such as unclogging a toilet or making minor repairs, leading to feelings of being ripped off.Communication Issues: Numerous complaints centered around communication lapses, where customers felt neglected or not kept informed about the progress of their service. Instances of technicians leaving without completing work or failing to update clients exacerbated frustrations.Inconsistency in Service Quality: There appears to be a stark inconsistency in the quality of service. While some clients reported satisfactory experiences with prompt resolutions to their plumbing issues, others recounted experiences that included unresolved problems and poor workmanship that resulted in further complications.Negative Experiences with Pricing Practices: A number of reviews mentioned feeling taken advantage of during particularly vulnerable moments, such as dealing with emergencies. Instances of perceived dishonest quotes or unnecessary work being recommended led to customers expressing outrage and disappointment.Replacement and Repair Issues: Multiple customers reported that repairs performed were ineffectual, requiring additional visits and further expenses. The lack of guarantees on repairs, especially for drain clogs, was critiqued, as many felt they did not receive value for their money. Overall, while some aspects of Waller's Plumbing and Heating's service may be commendable, the complaints regarding high costs, communication failures, and perceived exploitation of customers overshadow the positive experiences noted by others. This mixed reputation suggests that prospective clients should approach the company with caution, ensuring that they seek comprehensive and transparent estimates before proceeding with any work. Read less