Topp Plumbing & Heating

The reviews for Topp Plumbing & Heating present a divided sentiment among customers. A notable portion of the feedback praises Matt Topp for his prompt response, professionalism, and effective problem-solving skills, particularly in emergency situations. Customers appreciate his personable nature and expertise, often highlighting his ability to communicate clearly about technical details and provi... Read more

The reviews for Topp Plumbing & Heating present a divided sentiment among customers. A notable portion of the feedback praises Matt Topp for his prompt response, professionalism, and effective problem-solving skills, particularly in emergency situations. Customers appreciate his personable nature and expertise, often highlighting his ability to communicate clearly about technical details and provide multiple solutions during installations. In contrast, an alarming number of reviews express strong dissatisfaction, citing unprofessional behavior, miscommunication, subpar workmanship, and the use of used parts while charging for new ones. Issues such as incorrect installations, poor customer service, and a lack of accountability from the team lead to a significant erosion of trust. Ultimately, while some customers recommend the service highly, others warn potential clients to consider the negative experiences before engaging with the company. Read less