Territorial Plumbing Heating & Cooling

Overall, the sentiment surrounding Territorial Plumbing Heating & Cooling is mixed, with strong positive and negative opinions emerging in equal measure. Positive sentiments primarily revolve around:Expertise and Problem-Solving: Many customers praised the technical skills and efficiency of specific employees, particularly noting Billy's ability to diagnose and resolve issues that prior companie... Read more

Overall, the sentiment surrounding Territorial Plumbing Heating & Cooling is mixed, with strong positive and negative opinions emerging in equal measure. Positive sentiments primarily revolve around:Expertise and Problem-Solving: Many customers praised the technical skills and efficiency of specific employees, particularly noting Billy's ability to diagnose and resolve issues that prior companies could not. His intervention was frequently described as a turning point in resolving longstanding problems, indicating confidence in his technical knowledge and thorough work.Speed of Service: Positive reviews frequently mentioned the speed at which issues were diagnosed and repaired, contrasting sharply with previous disappointments from other providers. This highlights their potential efficiency when things go right.Preventative Work: Several customers appreciated that the team caught potential issues before they escalated, suggesting a strong grasp of proactive maintenance. Conversely, negative sentiments included:Unprofessionalism and Poor Communication: Multiple reviewers expressed frustration over missed appointments, lack of follow-up communication, and colleagues showing rude or dismissive behavior. The lack of reliability in their schedule has been a significant point of complaint, with some customers left without essential services for considerable periods.Quality of Work: A consistent theme involved dissatisfaction with the quality of installations or repairs, with claims that previous work was done incorrectly and inefficiently. Customers reported expensive bills without clear justification or estimates, leaving them feeling exploited.Inconsistent Service Delivery: There are disparities in the quality of work and professionalism among staff members. While certain employees received high praise, others have been described as unprofessional and dismissive, leading to a patchy reputation.Billing Issues: The handling of costs and billing practices was another common concern. Some customers received unexpectedly high bills without prior estimates, fueling perceptions of unfair pricing and lack of transparency. In conclusion, the mixed reviews present a clear picture of a company that has strong potential for delivering high-quality plumbing and HVAC services, overshadowed by considerable issues related to professionalism and reliability. These inconsistencies could lead to a divided customer base, with some loyal clients vowing never to return due to negative experiences while others wholeheartedly endorse specific technicians for their expertise and efficiency. Read less