Santa Fe Express Plumbing & Drain

The reviews for Santa Fe Express Plumbing & Drain show a distinct divide between customer experiences, with sentiments ranging from appreciation for quality work to outright anger over service failures. Positive reviews often praise the professionalism and expertise of the crew, particularly mentioning that work was completed effectively and that staff provided valuable insights during the servi... Read more

The reviews for Santa Fe Express Plumbing & Drain show a distinct divide between customer experiences, with sentiments ranging from appreciation for quality work to outright anger over service failures. Positive reviews often praise the professionalism and expertise of the crew, particularly mentioning that work was completed effectively and that staff provided valuable insights during the service. These customers found the pricing to be fair compared to competitors and appreciated the thoroughness of the estimates provided. Conversely, the negative reviews predominantly revolve around severe communication issues, including a lack of responsiveness and numerous incidents of no-shows for scheduled appointments. Many customers expressed being left in the lurch without any updated information regarding their service calls, leading to significant frustration and, in some cases, financial loss due to rescheduling other contractors. Another concerning trend in the feedback is the reported unprofessional behavior of owner Robert Martinez. He has been mentioned in various contexts as dismissive or rude when handling customers' concerns, often failing to take accountability for service failures or delayed responses. This has led to a perception of irresponsibility, damaging the trust customers place in the company. Additional complaints about reckless behavior from employees further exacerbate the negative sentiment. Overall, while there are instances where customers were pleased with the work done, a pattern of unreliability and poor communication appears to be predominant in the recent reviews. This could signal a significant issue within the company's operational practices that may need addressing to improve customer satisfaction and retention going forward. Read less