Enchantment Refrigeration

The reviews for Enchantment Refrigeration indicate a clear split in sentiment, with some customers expressing high levels of satisfaction and others experiencing frustration and disappointment. Positive reviews generally highlight:Professionalism and Efficiency: Multiple reviewers noted a friendly and professional demeanor from the staff, particularly praising Leroy for his smart troubleshooting... Read more

The reviews for Enchantment Refrigeration indicate a clear split in sentiment, with some customers expressing high levels of satisfaction and others experiencing frustration and disappointment. Positive reviews generally highlight:Professionalism and Efficiency: Multiple reviewers noted a friendly and professional demeanor from the staff, particularly praising Leroy for his smart troubleshooting capabilities and timely responses.Fair Pricing and Competitive Quotes: Customers appreciated the affordability of services and competitive pricing, especially in comparison to other local companies.Expertise in Complex Repairs: Several reviews commend the company for successfully handling intricate plumbing and heating issues, reflecting a high level of expertise and customer satisfaction with the quality of work. Conversely, the negative reviews present consistent themes:Poor Communication and Reliability Issues: Several customers experienced significant delays and cancellations without clear communication, leading to frustration and mistrust. The narrative surrounding the cancellation of scheduled appointments, particularly the confusion involving Leroy and his partner, has particularly tarnished their reputation.Claims of Dishonesty: Specific complaints revolve around perceived dishonesty in interactions about cancellations, with some users feeling misled by the reasons given for service failure. This has resulted in a strong warning from dissatisfied customers against using the service in the future.Inability to Secure Timely Appointments: Some customers mentioned difficulty in getting timely service due to the company's scheduling being fully booked, which contributed to their frustrations. In summary, while a segment of customers appreciates Enchantment Refrigeration for their quality service and professionalism, a concerning number of others share negative experiences characterized by poor communication and perceived dishonesty, creating a significant divide in customer sentiment toward the company. Read less