Cartwright

Overall Experience: A significant number of reviews indicate dissatisfaction with the experience of hiring Cartwright's Plumbing Heating & Cooling. Many customers express the feeling that they are overcharged for services, often stating that the price for repairs seemed exorbitant compared to expectations and the complexity of the service provided. Customer Service: Numerous reviewers reported n... Read more

Overall Experience: A significant number of reviews indicate dissatisfaction with the experience of hiring Cartwright's Plumbing Heating & Cooling. Many customers express the feeling that they are overcharged for services, often stating that the price for repairs seemed exorbitant compared to expectations and the complexity of the service provided. Customer Service: Numerous reviewers reported negative interactions with the customer service team, describing them as rude and unhelpful. Users frequently cited lack of communication regarding appointments and delays, which led to wasted time and frustration. Dependability: While some reviews highlight the prompt response of technicians, numerous others indicate issues with reliability. Common themes include late arrivals for scheduled appointments and technicians failing to address the problems sufficiently during the initial visit, necessitating multiple trips for what should have been straightforward repairs. Technical Competence: Experiences varied widely regarding the technicians' skills and knowledge. Some customers were satisfied with the work performed by specific individuals, appreciating their professionalism and know-how. However, many reviews also mention instances where technicians either misdiagnosed issues or were unable to competently resolve them on the first visit, leading to further complications. Ethics and Transparency: A consistent concern among reviewers is the perceived lack of honesty in pricing and service. Many customers felt misled by the company's pricing structure, particularly regarding unexpected fees charged for diagnostic visits or repairs that turned out to be trivial. The sentiment that the company upsells services excessively, with the perception that they exploit customer trust, was prevalent. Quality of Work: While there were affirmations of quality service from certain customers, especially towards specific technicians like Ed and Mario, this was often overshadowed by complaints from customers who felt that work was not completed to standard or that follow-up was inadequate. In summary, while Cartwright's Plumbing Heating & Cooling has pockets of satisfied customers, the overwhelming majority of recent reviews reflect significant concerns about pricing, customer service, reliability, and overall honesty Read less