Baseline Plumbing

The reviews highlight several recurring themes regarding Baseline Plumbing and its owner that reflect poor customer satisfaction. The primary concern noted is the perceived unprofessional behavior of Steve Fredericks. Customers describe him as rude and abrupt, both during initial communications and on-site interactions. This lack of professionalism erodes confidence in his services. The issue of ... Read more

The reviews highlight several recurring themes regarding Baseline Plumbing and its owner that reflect poor customer satisfaction. The primary concern noted is the perceived unprofessional behavior of Steve Fredericks. Customers describe him as rude and abrupt, both during initial communications and on-site interactions. This lack of professionalism erodes confidence in his services. The issue of billing also surfaces prominently, with one reviewer expressing frustration over being overcharged significantly for hours that were claimed to have been worked. This raises questions about transparency and integrity, painting a picture of a business that may not value honest billing practices. Communication appears to be another critical area where clients feel let down. The claim that Fredericks did not review the detailed work instructions sent via email suggests a disregard for client needs and specifications. Moreover, the tendency to blame other non-plumbers at the site for problems indicates a failure to take responsibility for one Read less