Aranda

A recurring theme in the reviews is the discrepancy in service experiences, indicating an inconsistency in customer satisfaction. On the positive side, several customers commend individual employees, like Trish and Steve, for their helpfulness and expertise, contributing to positive reviews. Customers noted that they received timely assistance for urgent issues, and the staff's knowledge was appre... Read more

A recurring theme in the reviews is the discrepancy in service experiences, indicating an inconsistency in customer satisfaction. On the positive side, several customers commend individual employees, like Trish and Steve, for their helpfulness and expertise, contributing to positive reviews. Customers noted that they received timely assistance for urgent issues, and the staff's knowledge was appreciated when seeking specific plumbing parts. However, negative feedback heavily outlines issues with communication, customer service, and overall execution of plumbing tasks. A significant number of reviewers felt neglected or disrespected when trying to address problems or concerns, particularly when follow-ups were lacking. Reports of being overcharged or receiving subpar work were common, with claims of parts being improperly installed or new leaks emerging after service. The sentiment around pricing is particularly sharp, with customers frequently mentioning that costs were much higher than expected or compared to competitors. Complaints frequently centered around transparency in pricing, as some customers reported receiving vague billing without itemizations. Instances of perceived price gouging were also noted, detracting from overall trust in the company's integrity. While the store's reputation as a reliable supplier of plumbing parts received some affirmation, this too was marred by allegations of substandard work quality. Complaints regarding specific issues like improperly flared fittings or problematic installations suggest that while the staff may be knowledgeable, execution does not always meet expectations. In conclusion, the reviews for Aranda's Plumbing, Heating & Supply showcase a mix of positive individual experiences alongside widespread grievances surrounding customer service, work quality, and transparency in pricing, indicating areas needing urgent attention to improve the overall customer experience. Read less