Fulkerson Plumbing & Air Conditioning

The overall sentiment regarding Fulkerson Plumbing & Air Conditioning is polarized, with both commendable service and significant concerns noted by reviewers.Positive Experiences: - A few reviewers highlighted their satisfaction with the responsiveness of the technicians, especially during urgent situations, such as a heating failure during extreme cold. Customers felt that the technicians wer... Read more

The overall sentiment regarding Fulkerson Plumbing & Air Conditioning is polarized, with both commendable service and significant concerns noted by reviewers.Positive Experiences: - A few reviewers highlighted their satisfaction with the responsiveness of the technicians, especially during urgent situations, such as a heating failure during extreme cold. Customers felt that the technicians were courteous and professional, instilling confidence in their service. - Specific praise was directed toward the efficiency and speed of service, with customers appreciating quick appointments and effective problem resolution. For instance, the installation of a water heater was noted for its promptness and professionalism.Negative Experiences: - In stark contrast, several customers had negative interactions with staff, particularly highlighting issues with attitude and communication. Instances where technicians appeared annoyed or dismissive led to distress among customers, especially seniors who may require more understanding and patience during service visits. - Concerns regarding pricing were prevalent, with numerous customers feeling that charges were exorbitant compared to the perceived value of the service provided. Complaints about being overcharged for relatively simple tasks were frequent, indicating a potential need for better transparency in pricing. - Safety concerns were raised regarding a driver's reckless behavior, adding to the overall dissatisfaction with the company's service aspects.Consistency in Service Quality: - Reviewers noted inconsistency in service quality, where some technicians provided exemplary service while others left customers feeling neglected or charged unfairly. This inconsistency could impact long-term customer loyalty and satisfaction.Recommendations: - While some customers would unequivocally recommend Fulkerson based on positive interactions, others advised potential clients to shop around due to mixed experiences regarding pricing and service quality. In summary, while Fulkerson Plumbing & Air Conditioning has strengths in prompt service and competent technicians, they must address customer service issues, improve communication, and revisit their pricing strategies to foster a more satisfactory client experience overall. Read less