Coats Plumbing & HVAC

The reviews indicate a consistent pattern of challenges faced by customers of Coats Plumbing & HVAC. Many customers express disappointment with the level of expertise demonstrated by technicians. A recurring theme is the reported use of non-standard parts, which led to recurring issues post-repair. For instance, in the highlighted review, the usage of a "no name TXV part" instead of a specified Tr... Read more

The reviews indicate a consistent pattern of challenges faced by customers of Coats Plumbing & HVAC. Many customers express disappointment with the level of expertise demonstrated by technicians. A recurring theme is the reported use of non-standard parts, which led to recurring issues post-repair. For instance, in the highlighted review, the usage of a "no name TXV part" instead of a specified Trane part contributed to future malfunctions, causing frustration and eroding trust in the company. Pricing practices also surfaced as a critical issue. Customers feel that the costs charged for services were unjustifiably high, especially when compared to national averages. The review specifically mentions that the quoted price for a TXV job was considerably higher than what is typically expected, leaving the client feeling taken advantage of. Furthermore, there was a sentiment that even after paying for repairs, the ongoing service to ensure proper functioning incurred additional charges, which customers found objectionable. Customers also raised concerns about the company's communication and follow-up practices. Many felt neglected after their initial service experience, encountering difficulty in getting timely support to resolve ongoing issues. This lack of accountability seems to foster a belief among customers that their satisfaction and concerns are not prioritized by management. In summary, the reviews indicate that Coats Plumbing & HVAC struggles with providing quality service, transparent pricing, and customer support, leading to a severe decline in customer trust and satisfaction. Read less