Lobo Tech

The reviews reveal stark contrasts in sentiment surrounding Lobo Tech's services. Positive feedback frequently highlights specific technicians, particularly William Montoya and Gabe, who are acknowledged for their skillful installations and effective resolutions of complex issues. Customers appear to appreciate the intricacy and quality of work, describing it as "art" and praising technicians' res... Read more

The reviews reveal stark contrasts in sentiment surrounding Lobo Tech's services. Positive feedback frequently highlights specific technicians, particularly William Montoya and Gabe, who are acknowledged for their skillful installations and effective resolutions of complex issues. Customers appear to appreciate the intricacy and quality of work, describing it as "art" and praising technicians' responsiveness, particularly for urgent repairs. On the other hand, numerous customers report severe dissatisfaction, focusing on repeated scheduling issues, missed appointments, unreturned calls, and a lack of effective communication. Many reviewers mention feeling ignored or treated unprofessionally, with complaints about technicians arriving late and billing for their wait time, leading to claims of being capitalized on by the company. The reality of customers dealing with service delays has resulted in considerable frustration, and some even felt taken advantage of financially, especially concerning their interactions with the office staff. Common themes in the negative reviews include:Poor Communication: A significant number of customers cite a lack of follow-through, with no callbacks after initial contact and absence during scheduled appointments.Billing and Invoicing Issues: Complaints about charges being doubled or payment failures have been frequent. Several clients noted problems with the billing system and how it was handled, leading to confusion and additional costs.Inconsistency in Service Quality: Reviews suggest that while some technicians excel in their roles, others do not meet expected standards, contributing to a fragmented customer experience.Satisfaction with Personal Interaction vs. Overall Management: Customers who had direct interactions with specific technicians often reported positive experiences, while broader concerns about the management and outreach from the company's office paint a different picture, leading many to label their service as unreliable. These reviews paint a picture of a company that could be exceptional in skilled workmanship at the technician level, but suffers from significant operational flaws that tarnish the overall customer experience. Potential clients are encouraged to weigh both positive and negative feedback carefully to gauge if Lobo Tech aligns with their expectations. Read less