East Mountains Plumbing and Heating

The reviews illustrate a stark contrast in customer satisfaction, highlighting a range of experiences with East Mountains Plumbing and Heating. Positive experiences noted:Responsiveness and Scheduling: Some customers praised the company for their quick response times and effective communication. They appreciated the ease of scheduling appointments, particularly via email or text.Professionalism a... Read more

The reviews illustrate a stark contrast in customer satisfaction, highlighting a range of experiences with East Mountains Plumbing and Heating. Positive experiences noted:Responsiveness and Scheduling: Some customers praised the company for their quick response times and effective communication. They appreciated the ease of scheduling appointments, particularly via email or text.Professionalism and Quality of Work: Certain clients reported high satisfaction with the technicians' professionalism and expertise, with specific praise for instances where technicians identified and rectified issues missed by previous service providers.Timely Service: In urgent situations, such as requiring a new water heater installation, customers highlighted the company's ability to respond promptly and complete the work efficiently, often expressing gratitude for their professionalism and cleanliness. Negative experiences reported:Billing Confusion and Legal Threats: A recurring theme involved customers feeling wronged by unexpected charges and aggressive communication regarding payments. One review detailed a problematic text about legal action over a payment that had already been made, causing significant frustration.Inadequate Problem Resolution: Several customers recounted experiences where technicians failed to fix the original issues, leading to the need for further repairs and escalating costs. In one case, a customer noted that the technician made incorrect assessments leading to further plumbing issues and substantial damage.Attitude and Professionalism: Some reviews criticized the demeanor of staff, describing condescension and unsatisfactory customer interactions that negatively impacted their experience. Overall, while East Mountains Plumbing and Heating has its advocates for its reliability and timely service, the company must address the highlighted issues regarding communication, technician performance, and customer service demeanor to improve overall satisfaction and reduce negative experiences. Read less