Perry Plumbing

Positive Aspects of Service: Multiple reviewers noted the punctuality and professionalism of the plumbing staff. Specific mentions of a plumber referred to as "R" emphasize the polite demeanor and thoroughness in completing tasks. Customers were appreciative of the cleanliness maintained post-service, which enhances their overall experience. The expertise of Perry, especially with over 35 years in... Read more

Positive Aspects of Service: Multiple reviewers noted the punctuality and professionalism of the plumbing staff. Specific mentions of a plumber referred to as "R" emphasize the polite demeanor and thoroughness in completing tasks. Customers were appreciative of the cleanliness maintained post-service, which enhances their overall experience. The expertise of Perry, especially with over 35 years in the field, was highlighted as a significant advantage, giving customers confidence in the quality and reliability of the work.Value for Money Concerns: A recurrent theme across reviews is the high cost of services. While some customers acknowledge that the expertise justifies the expense, others felt the charges were excessive, especially compared to quotes from competitors. This sentiment suggests a divide where some customers are willing to pay more for experience, while others feel the need for more budget-friendly options.Billing and Transparency Issues: Several reviews expressed frustration with the lack of itemized billing and transparency regarding costs. Customers reported being shocked by their final bill and having difficulty obtaining an explanation of charges. The inability to receive detailed invoices contributed to feelings of distrust toward the company's practices, with one reviewer using terms like "extortion" to describe their experience.Mixed Customer Service Experiences: While some users praised the swift and competent service provided, others noted negative interactions, such as perceived rudeness or unhelpfulness from staff. Instances of service being inadequately completed or items not being ordered when promised led to further dissatisfaction, affecting the overall perception of customer care.Referral and Repeat Business: There seems to be a split in willingness to recommend or return to Perry Plumbing. Although several customers expressed willingness to refer the company based on their good experiences, others mentioned they would not repeat their business due to past grievances, especially relating to billing and service quality. In summary, Perry Plumbing enjoys a solid reputation for technical skill and professionalism but must address cost-related concerns and enhance customer service to improve overall satisfaction and trust within the community. Read less