Lucero & Sons Plumbing, Heating and Cooling

In the reviews provided, two distinct experiences emerge. The first reviewer expresses frustration and distrust relating to an interaction with the company regarding water heater replacement. The sentiment here is overwhelmingly negative, as the reviewer accuses the technician of deceit, specifically regarding the timeline of the claims process for the water heater replacement. This distrust leads... Read more

In the reviews provided, two distinct experiences emerge. The first reviewer expresses frustration and distrust relating to an interaction with the company regarding water heater replacement. The sentiment here is overwhelmingly negative, as the reviewer accuses the technician of deceit, specifically regarding the timeline of the claims process for the water heater replacement. This distrust leads to a significant reduction in the perceived integrity of Lucero & Sons. Conversely, the second and third reviewers share positive experiences with Lucero & Sons, describing them as honest, dependable, and professional. They highlight the company's punctuality, clarity in pricing, and ability to execute tasks as promised. The positive sentiment is anchored on their satisfaction with the quality of work done in challenging situations. A common thread in these favorable reviews is the commendation of timely service and effective communication, which strengthens the customer's inclination to choose Lucero & Sons for future plumbing needs. Overall, the reviews reflect a dichotomy where effective service and professionalism are celebrated by some customers, while others convey a troubling experience that indicates potential problems with communication or transparency during urgent situations. This dichotomy suggests that while Lucero & Sons may excel in certain aspects of their service, addressing the concerns raised by dissatisfied customers is essential to improving their overall reputation. Read less