Advanced Leak Detection

Customer Dissatisfaction: A recurring theme in several reviews is customer dissatisfaction regarding the service provided. One customer felt they received no tangible outcome despite paying full price and was left frustrated after discovering the leak themselves. Another review echoed this sentiment, indicating that the service was expensive for what was delivered, leading to feelings of being fin... Read more

Customer Dissatisfaction: A recurring theme in several reviews is customer dissatisfaction regarding the service provided. One customer felt they received no tangible outcome despite paying full price and was left frustrated after discovering the leak themselves. Another review echoed this sentiment, indicating that the service was expensive for what was delivered, leading to feelings of being financially exploited.Positive Experiences with Technicians: Conversely, some reviews highlighted positive experiences with specific technicians, namely Paul and Tim. They were commended for their professionalism, efficiency, and knowledge. Customers were appreciative of their punctuality and thoroughness, which contributed to a more favorable perception of the service.Value for Money: Several customers raised concerns about the pricing structure of the services, suggesting that the costs did not correspond with the results achieved. Reviews indicated that customers expected more thorough investigations and outcomes for their expenditure.Quick Response Time: A notable strength of Advanced Leak Detection mentioned in the reviews was their promptness in responding to service requests. Customers were generally pleased with the quick arrival times, particularly in urgent water situations.Technical Skill and Knowledge: Positive feedback leaned heavily on the technical acumen of certain employees. Reviewers appreciated technicians who used advanced tools and methods for leak detection, thereby preventing more extensive damage or unnecessary digging.Ethical Conduct: Another commendable aspect was noted in the review mention of ethical practices from the company. Customers valued that the company was transparent enough to redirect work back to their referring plumbers when appropriate, indicating a sense of integrity in their business dealings. Overall, while Advanced Leak Detection has made a positive impact on some customers through professional and knowledgeable staff, there remains significant feedback pointing to areas needing improvement, particularly in providing value for money and ensuring consistent service outcomes. Read less