Matthews Plumbing/Heating/AC

The reviews for Matthews Plumbing/Heating/AC reflect a predominantly negative sentiment. Customers express significant dissatisfaction with service delays, perceived untrustworthiness, and subpar quality of work. Experiences of poor installation practices and high charges for minor repairs contribute to an overall sentiment of frustration and disappointment among customers. Trust issues are preval... Read more

The reviews for Matthews Plumbing/Heating/AC reflect a predominantly negative sentiment. Customers express significant dissatisfaction with service delays, perceived untrustworthiness, and subpar quality of work. Experiences of poor installation practices and high charges for minor repairs contribute to an overall sentiment of frustration and disappointment among customers. Trust issues are prevalent, leading to strong recommendations against using their services. In detail, the reviews unanimously highlight a major concern regarding the duration of service delivery, with complaints indicating that projects can take an unreasonably long time to complete. Additionally, customers reported receiving installations that did not meet acceptable standards, such as the use of rusted pipes and insufficient resolutions for minor issues, which exacerbates their frustrations. Another common theme is the perception of high costs associated with services that fail to deliver satisfactory results. Customers mention feeling overcharged for poor-quality work that does not address the problems adequately. The combination of these factors has led to a perception of Matthews Plumbing/Heating/AC as a company lacking reliability and integrity. Overall, these reviews suggest a decline in customer trust, with several users warning others against choosing this company based on their negative experiences. The lack of effective customer service responses to these issues is also implied, indicating deeper systemic problems within the company's operation. Read less