Wagner

Several reviews point to major concerns regarding the reliability of Wagner's service, particularly noting repeated cancellations of appointments. Customers express disappointment with the inconsistency in service delivery, despite acknowledging the pleasant demeanor of the staff when interactions occur. The underlying sentiment here revolves around the value of time, with users feeling underserve... Read more

Several reviews point to major concerns regarding the reliability of Wagner's service, particularly noting repeated cancellations of appointments. Customers express disappointment with the inconsistency in service delivery, despite acknowledging the pleasant demeanor of the staff when interactions occur. The underlying sentiment here revolves around the value of time, with users feeling underserved due to the frequency of cancellations that disrupt their schedules. On a brighter note, one review showcases a commendable experience with the installation of a heating and cooling system. Highlighting aspects like competitive pricing, prompt action, and clear communication, this review reflects positively on the execution of the installation process. The thoroughness in keeping the customer informed throughout, including the provision of staff names and arrival times, contributes to a feeling of trust and satisfaction regarding the actual service quality. In summary, Wagner seems to excel in the professional execution of their installation services, characterized by courteous staff and prompt problem resolution. However, significant critiques regarding appointment reliability and customer engagement signify areas requiring urgent attention to enhance overall customer experiences. Addressing these issues could lead to more consistently positive feedback across the board. Read less