Valdez Brothers Plumbing and Heating

Communication Issues: Numerous reviews highlight poor communication as a critical failure of Valdez Brothers Plumbing and Heating. Customers expressed frustration over not getting timely responses or updates about job timelines, with complaints of unreturned calls and unacknowledged messages. This appeared to contribute to a sense of negligence toward customer care, leading several reviewers to su... Read more

Communication Issues: Numerous reviews highlight poor communication as a critical failure of Valdez Brothers Plumbing and Heating. Customers expressed frustration over not getting timely responses or updates about job timelines, with complaints of unreturned calls and unacknowledged messages. This appeared to contribute to a sense of negligence toward customer care, leading several reviewers to suggest that the company does not prioritize client relationships.Professionalism and Competence: Many customers reported dissatisfaction with the skills of the plumbers sent to their homes. There were multiple instances where reviewers described the plumbers as "clueless" and highlighted flagrant misjudgments during service calls, such as the lead plumber's inability to properly diagnose plumbing issues. The repeated mention of subpar workmanship raises concerns about hiring qualified tradespeople.Pricing and Transparency: Customers frequently referenced concerns about pricing practices, with several alleging that they were charged significantly higher prices than initially quoted. Complaints about lack of transparency about costs were commonly cited, and there were remarks about being pressured to accept terms without clear explanations, further eroding trust in the company's practices.Mixed Quality of Work: Despite the negative reviews, there were a few glowing mentions of specific workers Read less