United Plumbing LLC

The reviews reflect a divided sentiment surrounding United Plumbing LLC. On one hand, there are customers who praise the company's efficiency, including timely arrivals and reasonable pricing for specific services, illustrating that when the service is executed well, it meets expectations. For instance, a reviewer appreciated Richard's punctuality and effectiveness in addressing a gas heater issue... Read more

The reviews reflect a divided sentiment surrounding United Plumbing LLC. On one hand, there are customers who praise the company's efficiency, including timely arrivals and reasonable pricing for specific services, illustrating that when the service is executed well, it meets expectations. For instance, a reviewer appreciated Richard's punctuality and effectiveness in addressing a gas heater issue at a cabin. Conversely, several reviewers reported considerable dissatisfaction that overshadowed these positive experiences. A common theme is the alleged hiring of unlicensed individuals and a lack of oversight from management, leading to poorly done work that resulted in financial and logistical burdens on the customers. One customer reported a "red-tagged" property and additional expenses incurred from hiring another professional to rectify the issues left by United Plumbing's work. The narrative of "bullying" and threats from the owner further emphasizes a troubling lack of professionalism and support in the face of customer complaints. Another significant concern raised across the reviews is the misleading advertising regarding "free estimates." Customers felt that the conditions surrounding these estimates were not clearly communicated, leading to unexpected charges that were perceived as deceptive practices. A specific incident involving a quoted price that only applied if the company performed the work highlighted the confusion and dissatisfaction surrounding their billing practices. The lack of transparency was alarming for customers, with one noting that diagnostic testing was not performed, which should be an expected part of the evaluation process. Moreover, communication and follow-up service received heavy criticism, as customers waited for responses or resolutions that never materialized. Instances of unanswered calls and promises unfulfilled have contributed to a claimed decline in customer service effectiveness. Overall, the reviews indicate that while some customers have had positive experiences with United Plumbing LLC, the dominating sentiment leans towards frustration and disappointment due to the actions of individual employees, questionable practices, and inadequate customer support. This divergence in customer experience raises serious concerns for potential clients considering their services. Read less