Tru Mechanical Heating & Cooling

The reviews for Tru Mechanical Heating & Cooling convey mixed sentiments. Initially, customers appreciated the swift response and effective service when addressing their A/C issues. However, a significant negative experience emerged due to a critical error in service execution, which led to a complete breakdown of their A/C unit. This highlights concerns regarding the company's attention to detail... Read more

The reviews for Tru Mechanical Heating & Cooling convey mixed sentiments. Initially, customers appreciated the swift response and effective service when addressing their A/C issues. However, a significant negative experience emerged due to a critical error in service execution, which led to a complete breakdown of their A/C unit. This highlights concerns regarding the company's attention to detail and the quality of their installation work. Detailed Sentiment Analysis The reviews reflect a mixed emotional response from the customer, showcasing both satisfaction and disappointment. On one hand, the efficiency and promptness in responding to initial service requests were positively noted, with the company demonstrating a strong customer service ethic. The quick turnaround in addressing the fan motor issue instilled a sense of relief for the customer. Conversely, the subsequent failure of the A/C system following a poorly executed installation raised serious concerns about the technician's competence and quality control measures within the company. The revelation that the fan was installed upside down Read less