Triple L Plumbing & Heating

The reviews for Triple L Plumbing & Heating reveal a variety of sentiments, with many leaning towards negative perceptions of the company's services and management following the death of the original owner.Service Quality: The most frequent complaints revolve around poor workmanship and service execution. Several customers indicated that the plumbing and heating installations were done inadequatel... Read more

The reviews for Triple L Plumbing & Heating reveal a variety of sentiments, with many leaning towards negative perceptions of the company's services and management following the death of the original owner.Service Quality: The most frequent complaints revolve around poor workmanship and service execution. Several customers indicated that the plumbing and heating installations were done inadequately, leading to situations where they had to hire other companies to correct the mistakes. For instance, one customer experienced long delays in receiving hot water and had to replace a recirculating pump installed by Triple L to resolve the issue.Professionalism and Staff Conduct: Negative experiences with customer service representatives were highlighted repeatedly. Customers described encounters with staff as unprofessional, rude, and dismissive, which exacerbated their frustration. In one notable instance, a customer was spoken to disrespectfully and felt that their concerns were invalidated. This issue of professionalism appears to be critical in shaping customers' overall feelings about the company.Billing Disputes: Several reviews point towards dissatisfaction with how billing was handled. Customers reported being charged for more hours than necessary and disputes over initial quoted rates. This led to feelings of being taken advantage of, which contributed to the negative sentiment towards the company.Loyalty and Trust Issues: Long-standing customers expressed disappointment, particularly regarding the transition from the original owner to his successor. This sentiment was especially strong among long-time clients who felt that the company's integrity had declined, implying that existing relationships and trust were not honored in new dealings.Mixed Experiences: Despite the overwhelming negative feedback, there were positive comments regarding specific technicians who provided quick and professional services. Some reviewers highlighted their satisfaction with timely arrivals and effective problem-solving, suggesting that while the overall company service may be suffering, individual technicians still maintain a degree of competency. Overall, the reviews indicate that Triple L Plumbing & Heating is facing significant challenges related to service consistency, customer management, and maintaining the trust of its clientele. Customers seem to long for the values that were instilled by the original owner, which are currently perceived to be lacking under new management. Read less