TLC Plumbing, HVAC & Electrical

Positive Experiences: A notable number of reviews highlight positive interactions with specific technicians (like Fernando, Marco, and Thomas) who are recognized for their professionalism, efficiency, and thoroughness. Customers appreciated quick responses, especially in emergencies, and acknowledged TLC's ability to resolve complex plumbing and HVAC issues effectively. The professionalism and cou... Read more

Positive Experiences: A notable number of reviews highlight positive interactions with specific technicians (like Fernando, Marco, and Thomas) who are recognized for their professionalism, efficiency, and thoroughness. Customers appreciated quick responses, especially in emergencies, and acknowledged TLC's ability to resolve complex plumbing and HVAC issues effectively. The professionalism and courtesy of the technicians often resulted in strong recommendations.Negative Experiences: Conversely, several reviews report negative encounters revolving around high costs and perceived overcharging. Customers frequently mentioned being charged excessively for straightforward plumbing or HVAC services, with some implying that they felt manipulated into unnecessary repairs. There were also accusations of poor transparency around pricing and billing practices as well as lacking adequate explanations during service calls. This has resulted in sentiments of dissatisfaction and mistrust among certain customers.Communication Issues: Many reviewers mentioned poor communication as a recurring theme. Instances included technicians arriving outside scheduled service windows without notification, long hold times on the phone, and delays in responding to customer inquiries. Some customers expressed frustration with the difficulty in obtaining detailed explanations or breakdowns of quoted prices, contributing to an overall perception of distrust.Quality Variation: A consistent takeaway is the apparent inconsistency in service quality across different technicians and jobs, with some customers having flawless experiences while others reported significant dissatisfaction. This inconsistency extends to the pricing, where certain clients found the value satisfactory, while others felt they were overpaying or receiving poor service for the costs incurred.Mixed Recommendations: Based on experiences, customer recommendations vary considerably. While some strongly endorse TLC for emergency situations and robust, quality work, others advise caution due to negative past experiences and overly expensive repairs. This mixed feedback indicates that potential customers should approach TLC with a clear understanding of pricing practices and possibly seek multiple quotes when feasible. Overall, TLC Plumbing, HVAC & Electrical displays a diverse spectrum of customer experiences, highlighting areas of high performance while also revealing significant opportunities for improvement, particularly around communication, pricing transparency, and service consistency. Read less