Sunshine Plumbing & Heating

The reviews for Sunshine Plumbing & Heating expose a considerable divide in customer experiences. A significant portion of the feedback is negative, with multiple customers expressing frustration over unfulfilled services and inadequate problem resolution. One review specifically mentioned that the company replaced only part of a sewage system without addressing further issues, raising concerns ab... Read more

The reviews for Sunshine Plumbing & Heating expose a considerable divide in customer experiences. A significant portion of the feedback is negative, with multiple customers expressing frustration over unfulfilled services and inadequate problem resolution. One review specifically mentioned that the company replaced only part of a sewage system without addressing further issues, raising concerns about ethical practices and reliability. In addition, another reviewer lamented receiving a used air conditioning unit instead of a new one and criticized the quality of the installation work performed. Conversely, there are positive remarks regarding specific employees who demonstrated attentiveness and efficiency, such as Bobby and Romon, who were acknowledged for their promptness and ability to resolve issues effectively. Those positive experiences were characterized by attributes like responsiveness, reliability, and customer education. However, complaints about poor overall customer service, including difficulties in communication and a lack of follow-up after service tasks, were prevalent. Many customers advised against using the company based on their experiences, particularly highlighting the necessity to verify service fees before proceeding with appointments. In summary, the reviews suggest a company that struggles with consistency in service delivery and customer communication, creating a mixed sentiment where positive individual interactions are overshadowed by systemic service failures. Read less