Strongbuilt

The reviews indicate a significant divide in customer experiences with Strongbuilt, capturing a spectrum of sentiments ranging from extreme dissatisfaction to commendation for specific technicians. Many customers express frustration over unreliable service and poor communication, with several noting missed appointments, a lack of response to inquiries, and billing disputes. At the same time, some ... Read more

The reviews indicate a significant divide in customer experiences with Strongbuilt, capturing a spectrum of sentiments ranging from extreme dissatisfaction to commendation for specific technicians. Many customers express frustration over unreliable service and poor communication, with several noting missed appointments, a lack of response to inquiries, and billing disputes. At the same time, some reviews surface a stark contrast, highlighting individual technicians' professionalism and effectiveness in resolving issues. Overall, the sentiment skews negatively, with multiple calls for potential customers to avoid the company due to perceived dishonesty and unprofessional behavior, particularly regarding pricing and customer service. In-depth Sentiment Analysis and Common Findings:Poor Customer Service and Reliability: A predominant theme among reviews is the inadequate customer service provided by Strongbuilt. Numerous customers reported missed appointments and lack of communication regarding schedules, which resulted in considerable inconvenience, particularly for urgent plumbing and HVAC issues. A customer shared their experience of taking time off work only to have their appointment canceled, while others faced long delays in service after payment.Untrustworthiness and High Pricing: Multiple reviewers characterized Strongbuilt as dishonest, citing experiences where they felt they were given unjustifiably high estimates for repairs and services. Claims of 'bait and switch' tactics were raised where advertised prices did not align with final charges. This elicited feelings of being misled and taken advantage of, worsening customers' opinions about the company's integrity.Dissatisfaction with Professionalism and Competence: Several individuals noted discrepancies in the service quality. While some technicians received positive feedback for their demeanor and expertise, others were criticized for negligence in diagnosing problems accurately. Reviews indicated that follow-up work was often unfulfilled, leaving customers with unresolved issues and lingering dissatisfaction.Mixed Perceptions of Technicians: The technician's performance varied widely among reviews. While some customers praised technicians for their professionalism and problem-solving ability, others reported that after initial visits, the solutions were temporary or non-working. This inconsistency points to a lack of quality control within the company.Responses to Criticism: Some customers noted that when they expressed dissatisfaction, follow-up communication from the company was insufficient. In instances where reviews mentioned responses from company representatives, customers felt these did not address their issued grievances effectively, leading to a further erosion of trust. Overall, these findings reveal that while Strongbuilt has a potential for providing good service, systemic issues related to management, customer service, reliability, and integrity severely undermine their overall reputation. Customers are left feeling misled and frustrated, which outweighs the occasional commendation for the quality of work by some employees. Read less